Naples, FL

Kelly Carr

Accomplished Hospitality Leader

Elevating service standards and developing exceptional teams

Executive level leadership and customer relationship skills gained from 20 years of luxury resort and destination club experience. Passionate and motivational leader with a proven track record of effectively managing both large teams and complex projects.

Curriculum Vitae

Work Experience

Hospitality Consultant

Kelly Carr Consulting

Naples, Florida

2022 - Present

Offering a range of luxury hospitality consulting services with an emphasis on exceptional service achieved through training, inspiration, and culture.
Onboard, train and motivate new team members and groups with customized presentations and training materials.
Conduct needs analysis process to understand operational goals and collaborate with leadership on methods to enhance service levels.
Perform independent site inspections and service standard assessments to uncover service deficiencies.
Trained and onboarded employees on behalf of Exclusive Resorts at various destinations utilizing brand standards and personal expertise and experience.

Founder & Owner

Naples Electric Bikes

Naples, Florida

2020 - Present

Startup founder of innovative e-bike rental business with unprecedented industry service standards.
Implemented customer loyalty programs and various growth strategies resulting in 75% + year over year growth since inception.
Created standard operating procedures, crafted from luxury hospitality experience, to strategically position new business as a market leader.
Manage brand reputation with elevated service level expectations and utilizing preemptive conflict resolution strategies.
Earned Travelers’ Choice award from TripAdvisor for 2022 with 5-star reviews across all review platforms including TripAdvisor, Google Business Profile, and Yelp.

Regional Director of Operations – Caribbean

Exclusive Resorts

Grand Cayman, Cayman Islands

2013 - 2020

Oversight of assets and operations for 9 Club destinations representing approximately $100 million in club assets.
Responsible for establishing and implementing a $14 million dollar operating budget with a proven track record of managing operations below budget.
Provide strategic leadership and management of Concierge, Housekeeping, and Property Management teams spread across 9 islands throughout the Caribbean (Abaco, Anguilla, Grand Cayman, Nassau, Nevis, Riviera Maya, St. Barth’s, Turks & Caicos, and Virgin Gorda.)
Recommend and facilitate approximately $2 million dollars annually in capital allocations in order to maintain and enhance the company assets consisting of 54 residences in the Caribbean region.
Negotiated an unprecedented contract with a local supermarket to procure and deliver all groceries for Members daily and upon request at no cost resulting in cost savings, reduction of staffing requirements, and enhanced services for Members.
Elected as Board Member of The Palms Strata with support from the developer, The Hartling Group, along with Resort management and other prominent owners.

General Manager

Exclusive Resorts

Grand Cayman, Cayman Islands

2010 - 2013

Manage staff and operations for 16 luxury villa residences within the prestigious The Ritz-Carlton, Grand Cayman resort property.
Reimagined the operation and community by facilitating a transformation of the open air pavilion into an on-site office for Concierge and Housekeeping resulting in enhanced Member experiences and continued annual savings from previous office space rent off site.
Arbitrated for a reduction in Resort Fees based on entitlements as homeowners resulting in over $100k in annual savings.
Prepared annual budgets with monthly allocations based on forecasted Maintenance, Concierge, Housekeeping, Operating Supplies, and Consumable expenses.

Residence Manager

Exclusive Resorts

Naples, Florida

2007-2010

Represented Exclusive Resorts on Home Owners Association Board at 2 luxury gated communities collectively operating 16 homes inclusive of Concierge, Housekeeping, and Property Management services.
Selected by Senior Resort Management based on KPI’s to travel to Miami, San Francisco, Ft. Lauderdale, and Abaco to train colleagues on effective implementation of standards in the field.